Facing a network outage can be daunting, but strategically prioritizing your troubleshooting tasks can significantly reduce downtime. Start by identifying the most critical systems and addressing them first to maintain essential operations. Access the scope: Determine which areas and systems are affected to focus your efforts effectively. Identify critical systems: Prioritize restoring systems that are vital for business continuity, like servers and communication tools. Delegate tasks: Assign roles to your team members based on their expertise to streamline the troubleshooting process.

Assess the scope: Determine which areas and systems are affected to focus your efforts effectively. Identify critical systems: Prioritize restoring systems that are vital for business continuity, like servers and communication tools. Delegate tasks: Assign roles to your team members based on their expertise to streamline the troubleshooting process.

The first thing I would do to assess the scope of the potential problem is check the network with a cisco ThousandEyes endpoint and see if I can reroute the network to avert the crisis. If the crisis is unavoidable. The troubleshoot, triage, and work the problem back to resolution. In most cases I have found the more the rush the less the speed. So take a few deep breaths, put your big boy pants on and get on with it! 😁

First, I’d check if the issue is internal (our equipment) or external (ISP outage). If it’s internal, I’d prioritize critical systems and reboot essential network devices. If external, I’d contact the ISP for an ETA while implementing backups like mobile hotspots or alternative connections. I’d keep the team updated to manage expectations and minimize disruption.

Network down? Time to channel your inner IT superhero! 1️⃣ Assess the damage – Figure out what’s down, who’s impacted, and how bad it is. (If it’s just the office coffee machine Wi-Fi, maybe take a breath. ☕😂) 2️⃣ Prioritize mission-critical systems – Email, servers, and customer-facing tools come first. No one wants a business that’s technically open but digitally closed. 🚨 3️⃣ Divide & conquer – Let your team tackle different issues simultaneously so no one is stuck waiting on one fix. (Yes, Steve, I know the printer isn’t working—we’ll get to it! 🙄😂) And if all else fails… just remind everyone that even the biggest tech companies have outages—difference is, yours won’t make the news!

Prioritize restoring critical systems (e.g., core servers, payment gateways). isolate affected areas to prevent spread. check physical infrastructure (power, cables) first. use diagnostic tools for root cause analysis. collaborate with it teams and vendors. communicate updates to stakeholders frequently.

First, keep calm, then I usually follow a three steps aproach: 1. Immediate Assessment and Impact Analysis 2. Prioritizing Troubleshooting Tasks 3. Coordinated Execution and Communication. After resolution, I ensure post-mortem analysis to prevent recurrence and improve response times in future outages.

Always prioritise troubleshooting systematically by; 1. Assessing the scope of the outage (impact analysis) - determine what is affected and at what level is it local, single device, multiple or widespread. Check is critical systems are impacted. 2. Check for common issues - That is UPS, network cables, fibre optics connections and physical damage. Check even for scheduled updates or planned maintenance may have caused such. 3.prioritise critical systems first - such as SCADA, safety systems and emergency communication. 4. Isolate the problem - Ping test, traceroute to identify breakpoints and if related to hardware 5. Implement quick fixes - Restart network devices, Escalate if needed Use an High, Medium and low priority levels