Customers can be difficult and dealing with those customers requires patience. In retail we interact with them on a daily basis. What we follow in retail is. Active Listening - Let them fully express their concern and don't interrupt. Stay Calm and apologise for any inconveniences causes. Try to Empathize with the customer's perspective. Offer solution - Present clear options to address their concern, explaining limitations if necessary. Set boundaries - Be clear about the interview store SOPs. Exceptions - Offer solution by going beyond expectations as gesture of goodwill. Always Remember that their behaviour is likely due to their situation, not a reflection on you so don't take it personally.

Customers are the whole and sole of a business, wheather B2B or B2C. It is important to understand their expectations, and then navigate them to the end benifits. It is also important to remain calm as many customers do get frustrated if they don't see the expected result in the time frame they expect.

Whenever a patient walks into Pearl Dental Clinic Dubai, who are visibly frustrated and anxious. They demand immediate attention, insisting their case is urgent. Instead of letting the pressure disrupt our workflow, my team and I see this as an opportunity rather than a challenge. First, we listen actively, acknowledging their concerns and reassuring them that they are in good hands. Once in the chair, we address their needs while ensuring the clinic runs smoothly. By handling the situation the right way, we turn a demanding patient into a loyal advocate. They also become one of our best ambassadors, sharing their experience and leaving a positive review reinforcing our reputation for excellence in patient care and efficiency.

Demanding customers test your operational discipline. 1. Command the frame. “This is how we succeed together.” Set non-negotiable boundaries-processes, timelines, scope. Flexibility rewards chaos; structure builds trust. 2. Deploy tiered service. Assign top-tier agents to high-value complainers. Solve completely in one interaction. Time invested upfront saves endless back-and-forth. 3. Monetize loyalty. Post-resolution, offer exclusive access: “You’ve pushed us to improve. Here’s your advantage.” Reward those who evolve with you; exit those who stagnate. Not all customers deserve your A-game. Prioritize those who align with your standards. The perpetually dissatisfied? Gift them to competitors.

In my experience most customers just need to know you haven't forgotten them. I try to give regular updates even if it's just I don't have your answer yet but I have not forgotten about you. Making them know they are not forgotten goes a long way for customer service.

Be positive Be calm Be attentive Show empathy Maintain good relationship Good choice of words Don't be quick to speak Don't be quick to reac

Start with active listening to understand their concerns fully. Acknowledge their needs and set clear expectations. Use a calm, empathetic approach while staying firm on boundaries. Prioritize solutions that balance customer satisfaction with efficiency. Streamline processes with FAQs or self-service options. Keep communication proactive and professional to manage demands effectively without disrupting workflow.

I believe regardless what industry you work in customer service plays an important role. All a customer requires is attention and active listening. I tend to cater to all segments of clients since I’m working in the banking sector. Time to time I get impatient or “urgent care” clients, who are always in a hurry or need of that extra care. What works for me is to calmly and actively listening to them instead of jumping to conclusions. Sometimes that’s all is required. The client is frustrated that no one is listening to what they actually want and need. So once the customer has finished explaining I offer them some water and ask for time to review and respond accordingly. In my case it has always worked.

I find that answering them immediately and either resolving the issue at that time, or explaining that you are working on the issue and you will keep them updated until it’s resolved. You have to earn their trust and if the issue at hand cannot be resolved to their satisfaction, offer an alternative. Customer service goes hand in hand with Sales. Good communication is key always