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Last updated on Mar 30, 2025
  1. All
  2. Soft Skills
  3. Conflict Resolution

Your finance and operations teams have conflicting priorities. How can you resolve their disputes?

Balancing the conflicting priorities of finance and operations teams can be challenging, but it's crucial for harmony and efficiency. Here's how to address these disputes:

  • Facilitate open dialogue: Encourage regular meetings to discuss priorities and find common ground.

  • Set shared goals: Create objectives that align both teams' interests to foster collaboration.

  • Utilize a mediator: Consider a neutral party to help navigate and resolve conflicts.

What strategies have you used to resolve team conflicts?

Conflict Resolution Conflict Resolution

Conflict Resolution

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Last updated on Mar 30, 2025
  1. All
  2. Soft Skills
  3. Conflict Resolution

Your finance and operations teams have conflicting priorities. How can you resolve their disputes?

Balancing the conflicting priorities of finance and operations teams can be challenging, but it's crucial for harmony and efficiency. Here's how to address these disputes:

  • Facilitate open dialogue: Encourage regular meetings to discuss priorities and find common ground.

  • Set shared goals: Create objectives that align both teams' interests to foster collaboration.

  • Utilize a mediator: Consider a neutral party to help navigate and resolve conflicts.

What strategies have you used to resolve team conflicts?

Add your perspective
Help others by sharing more (125 characters min.)
9 answers
  • Contributor profile photo
    Contributor profile photo
    Kiasha Chetty (LLM), Cum Laudé,

    Corporate Legal Counsel | Admitted Attorney 💼 Legal Advisory & Regulatory Compliance | Risk Mitigation | Commercial & Employment Law ✔️Certified Senior Professional-Institute of People Management (IPM) ✔️Member, SASLAW

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    The conflict between finance and operations is not a battle of opposing forces; it is a failure to recognise the interconnectedness of their roles. Finance is the custodian of resources, while operations are the architects of execution. The real solution lies in their shared purpose: a unified vision of growth. Facilitate a strategic dialogue that redefines ‘compromise’ as ‘synergy’, where financial objectives and operational efficiency are not competing but coalescing. Use real-time metrics to create a single narrative that links cost management to value creation. When teams operate with a shared mindset, conflict is not resolved; it becomes irrelevant.

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    Nidhhi S.

    Top Interior Design Voice in the World | Head of Interior Design @ Nidhi's Official | 22 Years Experience

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    Resolve conflicts by encouraging open communication to better understand each team's underlying goals. Highlight areas of mutual benefit and ensure goals are aligned with overall corporate objectives. Data-driven insights can help to clarify implications and objectively confirm issues. Establish a collaborative structure in which both teams contribute to solutions while maintaining openness and responsibility. Establish clear, agreed milestones to promote alignment and measure progress efficiently. Encourage compromise by focussing on long-term success above departmental preferences. This method closes gaps, fosters trust, and encourages consistent decision-making across finance and operations.

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    Jiryes Ma'ayah

    Financial Assistant Manager @ Umniah | Financial Reporting, Treasury Management, Financial Modeling, and General Ledger Accounting

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    To further expand, I'd suggest integrating cross-functional workshops where team members can get to know each other’s challenges. When people from different departments spend time together and understand what each team is facing, they can better empathize with each other’s priorities.

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    Aditya Sugiarto

    Management Student at Soegijapranata Catholic University|Soegijapranata University Echo Life SCU Student Activity Unit|Environmental Activist|Human Resource Management (HRM)|Human Resource (HR) Enthusiast

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    in response to the conflict between the finance and operations teams, i believe that the key to resolving it lies in appreciating the value of human resources as the company's main asset. by building open communication and empathy, both teams can understand each other's priorities. an effective long-term approach is to create a culture of collaboration through joint training and facilitation of internal mediation, so that conflicts are not only resolved quickly, but also prevent similar disputes from arising in the future. this is efficient as it strengthens relationships between teams and increases the overall productivity of the organization.

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    Jennifer Hawkins

    Building leaders who drive strategy and multiply talent | Speaker | Exec Partner | Succession Architect

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    They don’t however. Every department has the same goal, just different activities to get it accomplished. We all serve a mission, vision, etc. and by keeping that as your North Star, it’s about coming together weekly and discussing strategies that will complement each other and accomplish the goals together. Understanding each other's obstacles and pain points and solving those together is a great way to begin.

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    Patricia Rangel

    Budget & Financial Manager | Data Analysis & Procurement Optimization | 98% Compliance Driver for Multi-Million Budgets | Cross-Departmental Efficiency

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    The shared consensus is communication. I am going on a whim here and state shared goals are not the problem since the goals have to meet the mission statement of the company. The problem would most likely be: end of a quarter and/or end of the fiscal year, overspending, and/or revenue/income not forthcoming. Stakeholders need to revise their strategy and revise KPIs. Ask pertinent questions: such as are processes being streamlined, are vendors keeping up with timelines, can cost allocation be an option, is there unnecessary expenses overlooked? Both teams can do internal audits and most likely find a solution. Since this is a team effort, both teams will see it as a win-win and come to a conclusion unanimously.

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    Malarvizhi Natarajan

    Proficient Office Admin | Enhancing Productivity & Delivering Exceptional Administrative Support

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    1. Understanding the Conflict: • Identify the Root Cause • Active Listening 2. Fostering Collaboration: • Establish a Joint Team • Open Communication • Seek Common Ground 3. Data-Driven Decision-Making: • Use Data to Support Claims • Transparency and Accountability 4. Prioritization and Compromise: • Clear Priorities • Negotiation and Compromise • Milestones and Measurement 5. Continuous Improvement: • Feedback Loops • Learning and Adaptation

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