One thing I've found helpful is start by listening to them, allow your customers express themselves and show empathy towards them and while at it, avoid looking down or elsewhere, give them your full attention. Using their name shows you're interested in the conversation and be ready to go outside the box in fixing their problems, if you need help from a supervisor or colleague please do so and ensure you follow up.

Para adicionar um toque pessoal, você pode: 1. Usar o nome do cliente nas respostas. 2. Fazer referência a interações ou preferências anteriores. 3. Oferecer soluções personalizadas às necessidades específicas dele. 4. Demonstrar empatia e compreensão da situação. 5. Adotar um tom amigável e conversacional, em vez de excessivamente formal. E para fechar, ter interesse GENUÍNO no cliente. Isso gera experiência de VALOR.

Eu procuro personalizar as respostas automatizadas de uma forma agradável e sempre cordial. Para isso, adapto o tom das mensagens ao contexto e mantenho um toque humano para criar empatia. Além disso, faço questão de responder o mais rápido possível, garantindo que os clientes sintam-se valorizados e atendidos com eficiência. ---------x--------x--------- I strive to personalize automated responses in a pleasant and always cordial manner. To do this, I adapt the tone of the messages to the context and maintain a human touch to create empathy. Additionally, I make it a priority to respond as quickly as possible, ensuring customers feel valued and efficiently served.

1. Address the patient by their name. 2. Add a picture to the "avatar" that respond. Even if it's not exactly a human picture, it can make the interaction feel more genuine. 3. Add a tone to your response. For example, add an exclamation mark at the end of "Hi" Or "Hello" (Hi! Hello!) No one wants to read something that feels monotonous and boring. 4. A good closing phrase. Even if the content is boring, add a touch of humanity in that phrase before you end your message. Following these steps, even if you know the message is automated, it won't feel dry.

A customer is not only a name, email address, phone number and an amount of $. Every time you have an interaction with a customer you can learn so much more about them as a human being, a description of the customer as a person, can and will most likely be helpful to connect and improve trust between your business and them. Whenever you learn something about them which isn't way too personal, you should add it to their personal description and use that for rapport, not manipulation.

I am blessed to work for a company that allows us to talk to customers and engage in conversations. Today,I had a customer whose brother had just had open heart surgery and I was able to pray for her brother before the end of the call. If I hear a dog, I ask what breed and the dog’s name. I then add notes for our technicians about my conversation with the customer, which gives them something to add a personal touch about when at the customer’s home. I love my job and our leaders for encouraging adding these personal touches. Plus it makes everyone’s day much more pleasant, it’s not fun having a leaking pool.

Automated response can be made to feel as though like a direct communication approach if done vocally using AI, for example siri.

To add a personal touch to automated responses, start by using the customer’s name and maintain a friendly, conversational tone. Acknowledge their emotions, such as frustration or excitement, and show empathy. Tailor your responses to the specific inquiry to make it feel less generic, and sign off with a warm, inviting message like “Take care” or “Looking forward to hearing from you.” Offering further assistance can also make the exchange feel more genuine, showing that you’re eager to help.

Pessoas seguem pessoas! Ainda penso que a automação deve ser para qualificar o lead ou o cliente, mas na hora de resolver o problema o contato humano é mais eficiente ou pelo menos o que o cliente procura.