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Last updated on Dec 18, 2024
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  2. Healthcare
  3. Healthcare Management

You're facing a high-stress healthcare emergency. How do you effectively communicate with your staff members?

High-stress situations demand effective communication. To ensure your healthcare team performs optimally during emergencies, consider these strategies:

- Establish a hierarchy of communication to streamline information flow and minimize confusion.

- Use clear, concise language and repeat key points to ensure understanding among staff.

- Maintain composure to foster a sense of calm and confidence within your team.

How do you manage communication during critical moments? Share your strategies.

Healthcare Management Healthcare Management

Healthcare Management

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Last updated on Dec 18, 2024
  1. All
  2. Healthcare
  3. Healthcare Management

You're facing a high-stress healthcare emergency. How do you effectively communicate with your staff members?

High-stress situations demand effective communication. To ensure your healthcare team performs optimally during emergencies, consider these strategies:

- Establish a hierarchy of communication to streamline information flow and minimize confusion.

- Use clear, concise language and repeat key points to ensure understanding among staff.

- Maintain composure to foster a sense of calm and confidence within your team.

How do you manage communication during critical moments? Share your strategies.

Add your perspective
Help others by sharing more (125 characters min.)
18 answers
  • Contributor profile photo
    Contributor profile photo
    Ali Shahid

    US Healthcare Management and Growth Consultant

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    To effectively communicate during a healthcare emergency, communicate clearly and concisely, provide regular updates, actively listen, offer supportive leadership, coordinate efforts, have a crisis communication plan, and implement these strategies to ensure effective communication and coordination during a crisis.

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    Dagnechew Degefu

    Public Health Professional & Clinical Director | Expert in Medical Diagnostics and Ultrasound Imaging | Research Contributor | PhD in Public Health Nutrition|

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    Our approach to communication in high-stress situations involves regular drills and simulations. This practice helps staff become familiar with emergency protocols and enhances their ability to communicate effectively under pressure. We also use a centralized communication system where updates and instructions can be quickly disseminated to all team members.

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    Dr. Vaibhav Dhariwal

    MBBS | MHA | PGME-SQIL | Harvard Med School | Healthcare Leader | SBU | Strategy | P&L | Quality & Patient Safety

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    During a high-stress healthcare emergency, clear, calm, and direct communication is essential. Use concise language and structured formats like SBAR (Situation, Background, Assessment, Recommendation) to ensure clarity. Establish a central command structure to coordinate information flow and designate key leaders to relay updates. Utilize multiple communication channels, such as radios, secure messaging, and overhead announcements, to reach all staff efficiently. Encourage two-way communication, allowing team members to ask questions and provide critical input. Reinforce key messages through repetition and visual cues like checklists.

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    Dr Vibha Jain

    Founder, Heeravika | Clinical Innovation & Healthtech Strategy | Supporting Healthcare and Wellness Ventures From Concept to Execution

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    During a high-stress healthcare emergency, clear communication is non-negotiable. From my experience advising startups in emergency care, here’s what works: Assign roles instantly — everyone knows their task. Use closed-loop communication — confirm every instruction is heard and repeated back. Prioritize information flow — critical updates first, no clutter. Stay calm but firm — your tone sets the team’s mindset. Post-event debrief — address gaps and improve.

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    2
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    Abraham Antony

    Health Job Board Specialist @ BHC | Driving revenue growth & client satisfaction

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    During a high-stress healthcare emergency, clear, concise, and calm communication is key. By providing direct instructions, prioritizing tasks, and offering reassurance, I can help the team stay focused and organized, ensuring the best possible care for patients under pressure.

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    1
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    Okechukwu Ekemezie

    Cruise Ship Medical Director

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    High stress healthcare emergency requires many skills to help us navigate the situation and one key skill is the art of Communication. A calm mind and a composed state will always help to bring the needed calm and confidence the team needs.

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    1
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    Vincent GAUTIER

    Médecin urgentiste, Président de la Société Française de Santé en Langue des Signes, Responsable de l’Unité d’Accueil et de Soins pour personnes Sourdes de Haute-Savoie (UASS74) en LSF

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    In the heat of emergency situations, clear and effective communication makes all the difference. Staying calm inspires confidence and reassurance within the team, whether it’s with nurses, healthcare assistants, or SMUR colleagues. Speaking concisely and repeating key points ensures optimal understanding, even amidst the chaos. Maintaining consistency in your demeanor, whether during critical moments or calmer times, strengthens team cohesion and trust. The key? Active listening, adaptability, and always working together to provide the best possible care.

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    1
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    Anne Warfield

    Outcome Thinking® Leaders- 90 Days to Leaders Who are Aligned so They Collaborate, Create, and Execute at a High Level. Learn to think, speak, and execute like a C Suite Executive!

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    In a high stress situation the amygdala gets triggered. When it is triggered that causes the brain to only connect with your basal ganglia which operates at a 4th grade level. To ensure this doesn’t happen have the following in place: 1. Clear roadmap of what to do when for emergencies that is known by all before an emergency happens. 2. A simplified source for the team to access that is updated real time so all know what is happening. 3. Clear definition upfront of leaders and lanes to follow so you minimize the voices and noise.

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    1
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    Alexander Toigo

    "𝐌𝐚𝐧 𝐤𝐚𝐧𝐧 𝐧𝐢𝐜𝐡𝐭 𝐧𝐢𝐜𝐡𝐭 𝐤𝐨𝐦𝐦𝐮𝐧𝐢𝐳𝐢𝐞𝐫𝐞𝐧."

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    The key to this could be Team Resource Management. Fifteen guiding principles have been developed that, when applied, help to avoid or at least minimize communication errors, especially in stressful situations. There are even entire training programs that last several days, for both laypersons and medical professionals. Know your working environment. Anticipate and plan ahead. Ask for help – better sooner than later. Take the lead or be a good team member with assertiveness. Distribute the workload. Mobilize all available resources (people and technology). Communicate safely and effectively – speak up about what concerns you. Pay attention to and use all available information. Prevent and recognize fixation errors. and so on

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    1
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    Ewellyn Araujo Cruz

    Enfermeira ▪︎ Pediatria e Neonatologia ▪︎ Urgência e Emergência ▪︎ Gestão de Pessoas ▪︎ Marketing

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    Em situações de alto estresse, como emergências de saúde, é fundamental uma comunicação eficaz com a equipe. Estabeleça uma hierarquia de comunicação clara para agilizar as informações, com linguagens claras. Mantenha a calma para promover confiança e tranquilidade na equipe. Essas estratégias ajudam a minimizar a confusão, garantir a compreensão e promover um ambiente de trabalho mais eficaz e seguro durante emergências.

    Translated
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