Help Scout

Not every experiment requires a lab coat. 🥼 In customer support, we make decisions every day based on what we think works — faster response times, more chat staffing, AI tools, and certain writing habits. But how often do we stop and test those assumptions? Small, low-risk experiments can help you: 🧪 Validate what’s working 🧪 Let go of what’s not 🧪 Find unexpected opportunities to improve Change is inevitable. Experiments help you shape it, not just react to it. Help Scout is built for curious support teams. #customersupport #cx #leadership #customerexperience #continuousimprovement #helpscout #delightlabs

The best job hunting advice? Don’t let AI do the talking for you. 🤖 In a sea of AI-generated cover letters and LinkedIn messages, the thing that sets you apart is simple: you showing up as yourself. Yes— use AI to help. It can organize your thoughts, clean up your writing, and even make suggestions. But the real connection comes from your personality, your curiosity, and your human voice. ✨ People hire people. Not prompts. Not ChatGPT. Not templates. Show up as yourself. It increases your chances, it opens better conversations, and it reminds hiring managers there’s a real person behind the screen. Because truth is, no one can do you what you do, not even AI. 😉 Read more on finding the right balance: https://bit.ly/3TEfCL1 #careergrowth #jobsearch #ai #peoplefirst #hiring

Boston, you were a delight. 🧪 Our team took to the streets for a scavenger hunt to find our Delight Labs billboards out in the wild—including a massive one right outside Fenway Park. Seeing the campaign in person was a reminder of why we built it in the first place: to bring our values to life in a way that feels human, creative, and unmistakably us. Delight doesn’t have to be loud or over the top, it just has to be real. And seeing this campaign out in the wild is as real as it gets! Delight > deflection always. 💙 #DelightLabs #customersupport #customerexperience #delight #teambuilding #culture #onsite

POV: You see your out-of-home Delight Labs ad for the first time. 🧪 (Video contains 100% genuine amazement and 0% acting.) #DelightLabs #customer #customersupport #brand #cxteam

According to our studies, Kristen Bryant Smith, Matt Plays and the Fuzzco team are responsible for all this brand campaign delight! ✨

Meet Yee-Haw Tuna: a cowboy riding a piece of nigiri into the frontier of customer delight. 🐟🍣 He’s got raw energy. Unbridled charm. And a laser focus on one thing: delivering experiences so delightful, they make you do a double take. At Help Scout, we believe customer support shouldn’t be dry, robotic, or forgettable. It should be delightful, human, and sometimes—just sometimes—slightly unhinged. Because when your team leads with empathy (and maybe a cowboy hat), your customers feel it. Wanna learn more about our campaign? Check out this blog post! https://bit.ly/4lesH9N #customerdelight #delightlabs #customersupport #helpscout #cxteams #customerexperience #support

After 7,000 hours of research, 3 spontaneous conga lines, and one incident involving an orca that flew too close to the sun...😬 After months of rigorous experimentation (and a minor glitter explosion in test group C), Help Scout’s Delight Labs has one major finding: ✨You can’t engineer delight. But give people the right tools? They’ll create it on their own — naturally, joyfully, weirdly, (wonderfully) That’s why we built Help Scout. So real humans can do what they do best: Be helpful. Be kind. Be excellent at support. The results are in. And they’re delightful. See for yourself 👇 https://bit.ly/3FYC1iY #delightlabs #customersupport #customerexperience #science #cteam #cx

When you're kind, clear, and patient, but they still hit you with all caps. 😬 Support is not for the faint of heart. #cxteams #support #customerexperience #csat #customersupportteams

Not all support tickets are created equal — so why treat them like they are? We’ve seen how teams burn out when everything in the queue feels urgent, important, and unrelenting. Enter the 4-Bucket Support System: a practical framework to help your team triage better, respond smarter, and keep burnout at bay. 🧠✨ Instead of just "urgent" vs. "not urgent," this system helps you sort tickets into: 🪣 How-to 🪣 Product gaps 🪣 Bugs 🪣 Account-specific issues The result? More clarity, faster routing, and a whole lot less “who owns this??” in the Slack thread. Give your queue the structure it deserves → 👉 https://bit.ly/3GeLXF6 #CustomerSupport #CXStrategy #HelpScout #SupportOps #BuiltWithHeart

The Help Scout team is taking a well-earned midyear breather — recharging, rewatching their comfort shows, traveling, and maybe even touching some grass. 🌱 Whether it’s quiet time, creative time, or travel time, we believe rest fuels better work (and better support). Here’s to coming back refreshed, re-inspired, and ready to delight. 💙 #team #remotework #rest #break