All-hands ❌ Love Island binge ✅ We can't help your reality TV obsession, but we can help your customers obsess over your tracking experience. On July 24, we're diving into the power of optimised transactional touchpoints within the tracking journey alongside Manon Berho at Yotpo and Stefan Milicevic at Underground Ecom. Save your spot now👇 https://bit.ly/4lynmu6
Loop
Software Development
Columbus, Ohio 23,199 followers
More exchanges, fewer refunds.
About us
In a perfect world, Loop wouldn't exist. If we had our way, we'd live in a world where we're mindful about how we consume, we love every product we own, and we share values with the brands who create them. In reality, commerce isn't perfect and often breaks. Loop creates second chances. We're starting by revolutionizing the post-purchase experience. We've taken one of the most fragile commerce interactions - returns - and turned it into something consumers actually love, and that deepens our connection to brands and products. We take connection seriously on the inside, too. We're building a work experience that allows you to Be A Human First and prioritizes empathy and wellbeing. We view Loop as a special place in your career to shape the future of an industry and become a better person while doing it. You can grow faster here in a shorter amount of time - we'll give you space and trust you to fill it. Come help us build the future of ecommerce: www.loopreturns.com/careers
- Website
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https://www.loopreturns.com/
External link for Loop
- Industry
- Software Development
- Company size
- 51-200 employees
- Headquarters
- Columbus, Ohio
- Type
- Privately Held
- Founded
- 2017
Locations
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Primary
Get directions
PO Box 16250
Columbus, Ohio 43216, US
Employees at Loop
Updates
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Summer school has never been this fun 👀 🥳 We’re excited to join TaxCloud as a presenting partner for Summer School: Ecommerce Ops Edition. Starting July 28th, this video series delivers short, tactical lessons to help you improve the parts of your business that drive growth—without adding complexity. 🚀 Our session is called “Redefining Returns for Growth”. Don't miss it! And be sure to check out the full lineup 👇 https://lnkd.in/eJ79d2am
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At Loop, we’re always looking for ways to create meaningful, long-term value for merchants — and sometimes that means thinking beyond just returns. So when The Aggregate Co came to us with the chance to join the eCommerce & Retail Operational Growth Scholarship for one rapidly scaling Aussie merchant… we, along with our good friends at Starshipit, were ALL IN! 🇦🇺 🚀 Together, we’re giving one lucky merchant: ✔️ Advanced Loop at a major discount and FREE order tracking ✔️ One year of mentoring with The Aggregate Co ✔️ A full Starshipit Enterprise plan ✔️ Access to exclusive tech platforms and investors Applications close 14 July, and the winner will be announced 21 July. No time to waste 🏃 apply now! 👇 https://bit.ly/3GJ1Of4
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Online shopping shouldn’t feel like a gamble 🎰 Our SVP of Marketing, Jessica Meher, is joining TPJ: The Perfect Jean at Vervaunt Pulse eCommerce Summit NYC for a fireside chat on how to turn pre-purchase hesitation into post-purchase loyalty. From conversion strategies to better tracking and returns, she's covering how to build trust before customers even hit “buy.” No BS, Just Buy. Don’t miss it 👇 https://lnkd.in/dJcWfx-x
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The post-purchase experience is the most underrated part of the customer journey. And it’s costing brands loyalty. 👀 Our SVP of Marketing, Jessica Meher, recently broke down four simple (but powerful) ways brands can turn post-purchase moments into long-term retention in this Inside Small Business article. 🤝 1. Turn tracking pages into brand moments 2. Make your transactional emails do more work 3. Don’t underestimate SMS 4. Turn returns and delays into loyalty moments Check out the full article for all of Jess's insights 👇 https://bit.ly/3Ge9zty
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Loop reposted this
Lesson 11 - Don’t sleep on returns 😴 Returns are a hidden growth lever - or a silent killer 🔪 For a long time, we barely looked at them. We assumed returns were just part of the game. But when we finally zoomed in, we found the biggest culprit: “What size Hulken should I get?” Turns out, our Large is really large - and people didn’t realize just how big until it showed up at their door. So we fixed it. 👉🏼We revamped our size guide 👉🏼Added context around use cases 👉🏼Simplified the portal with Loop 👉🏼Donated damaged returns instead of letting them pile up You’ll never get returns to zero. But if you actually listen to why people are returning, you’ll grow faster. Lesson 11: Great brands don’t just acquire well - they return smart. #ecomm #brand #shopify #d2c Shopify
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Holiday sales hit a staggering $994 billion last year 🤯 Are you ready to stand out this year? Join us at Peak Prep Unpacked on July 9 to make sure your strategy is ready for peak season. 💪 What to Expect: ✨ Strategies to capture shoppers and drive conversions 📦 How to handle order fluctuations and last-minute changes like a pro 🧠 Tips to use customer insights for continuous improvement 🎤 Practical advice from brand owners and operators Tune in LIVE to win tons of great prizes, engage with top ecommerce experts, and get the peak prep tips you need to win this holiday season 🚀 Save your spot today and get ready to crush the holidays!👇 https://hubs.la/Q03rGKYF0
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Things we love about Represent: 🩳 Their relentless pursuit of quality and craftsmanship ⚡ Their epic Represent X Iron Maiden collection 💪 Their highly engaged, community-driven loyalty program 🔁 Their post-purchase experience — now powered by Loop 🤝 Shoutout to Bleckmann, HighCohesion, ReBound & Function for helping to bring the best experience to life for Represent. 🙌 Next up: Your brand. Learn more now 👇 https://lnkd.in/eTM7n5kf
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