CallMiner

CallMiner is a Leader in The Forrester Wave™: Conversation Intelligence Solutions for Contact Centers, Q2 2025! 🎉 The Forrester report states, “CallMiner has consistently championed contact center data as a pivotal catalyst for enterprisewide value...” and “its recent innovations and roadmap emphasize fostering deeper customer understanding and bridging the gap to actionable interventions.” Jeff Gallino, CEO and founder, CallMiner said: “I truly believe that CallMiner stands alone as the go-to platform for modern organizations looking to embrace AI and automation, and transform contact center and customer experience initiatives.” Access the report here. ➡️ https://lnkd.in/eQqm5vnn 

According to CCW Digital, 99% of organizations plan to sustain or boost their #AI investments. But how are banking, finance and insurance organizations weighing their concerns? How will the AI revolution impact the future of these industries? Download CCW's vertical-specific study to better understand market trends and opportunities. https://lnkd.in/erRyQYHP

At Zenylitics, #AI tools are empowering analysts to work 16% faster. 🔍 Hear from Kyle Carter, Zenylitics founder, on how CallMiner AI Assist helps their team: ✅ Discover patterns and trends faster ✅ Uncover insights they didn't even know to look for ✅ Quickly generate ROI and reinvest reclaimed hours Check it out! https://lnkd.in/eh5PG_XC

CallMiner continues to pave the way, delivering the innovative solutions organizations need to transform #CX. In his latest blog, CallMiner’s Chief Product Officer, Bruce McMahon, shares key product updates from Q2 2025, including improvements to: 🚀 AI security and compliance 🚀 CallMiner RealTime 🚀 Notification functionality And our company milestones, including: 🚀 Our acquisition of VOCALLS 🚀 Being named a leader in The Forrester Wave: Conversation Intelligence Solutions for Contact Centers, Q2 2025 Read more. https://lnkd.in/eBRGvA2y

For Inizio Engage, manual QA meant only listening to a handful of calls per agent per month. "Our QA analysis had low statistical relevance, so we started to think, 'What are we missing?'... There were so many more insights out there that we could have been tapping into." Jim Halloran, speech analytics solutions architect, Inizio Engage. With CallMiner, the company has embraced a data-driven approach to quality monitoring and improvement, standardizing scorecards, improving frontline agent well-being, and more. ⬇️ https://lnkd.in/eskm-hfE

Could #AI be the key to interpreting customer sentiment and gaining clearer insights? Don’t miss Tanya Fowler, CCXP, head of CX at FCT, for a webinar that explores how to achieve a more authentic understanding of your customers' experiences, including: ✅ Real-world examples of AI-driven bias reduction strategies ✅ Cutting-edge technologies that effectively gather and analyze customer feedback ✅ Best practices for fostering a culture of continuous improvement and collaboration Register today for the session on July 15!  https://lnkd.in/ehyga7zd

CallMiner is CX Today’s #CXAwards2025 winner for Best Conversational Intelligence Solution. 🎉 One of the judges, Finbarr Begley (Senior Analyst at Cavell) said: “I was thoroughly impressed by CallMiner and their innovative application of AI. Their claims were backed by compelling proof points, clearly demonstrating how the platform enhances both sales and service performance. The strength of their execution sets them apart. I’m confident in calling this a market-leading solution.” It’s an honor to be recognized for our efforts to advance the #CX industry, introduce innovative #AI solutions, and positively impact our customers.

Congratulations to all of the #LISTENUK 2025 Awards winners! 🌟 We're thrilled to honor some of our international customers and partners for their use of CallMiner’s AI-powered conversation intelligence platform. Through technology and innovative applications, these companies are improving their contact centers and #CX initiatives, and driving enterprise-wide business outcomes. Let's give a big round of applause to: 👏 🏆Quality Commitment Award: British Gas 🏆Best Program Award: Checkatrade 🏆Innovation Award: The Very Group 🏆UK/EU Partner of the Year: TP 🏆Driving Change Award: Dŵr Cymru Welsh Water 🏆Outstanding Individual Award: Carla Jacinto, Workhuman

Most organizations still rely on traditional, static legacy survey programs to capture customer feedback, often resulting in siloed data and questionable insights. Our recent whitepaper explores how #AI can help business leaders enter the future of #CX by better understanding customer conversations and executing smarter, more relevant outreach campaigns, such as surveys and closed-loop efforts. 📖 Download now! https://lnkd.in/eU4Yh3Ak

The customer feedback gap is hindering your organization’s ability to implement real #CX change. Instead, when feedback is tied to real interactions, CX, contact center, and marketing teams gain clarity on: 💡What actually happened in the conversation  💡How the customer felt at that moment  💡What prompted the feedback  💡Where action is needed, right now CallMiner's Product Marketing Associate, Ed Matanes, shares how smarter data can help companies execute better, more contextual feedback programs in real time. ⬇️ https://lnkd.in/eFPe-ryB