At Zendesk, our mission is to power exceptional service for every person on the planet. We believe that a great customer experience creates a ripple of positivity — from the person on the other end of the chat, to CSAT, and beyond to the world at large. It's called the #ZendeskAI effect: https://zdsk.co/3XGtfM2
Zendesk
Software Development
San Francisco, California 609,867 followers
Experience the power of exceptional service with Zendesk AI.
About us
Zendesk powers exceptional service for every person on the planet. As a leader in AI-powered service, we offer the Zendesk Resolution Platform, designed to redefine customer experience with advanced tools that integrate AI Agents, a comprehensive knowledge graph, actions and integrations, governance and control, measurement and insights, and human expertise. Our purpose-built platform enhances service by combining automation and human insight for seamless interactions. Easy to use, easy to scale, and easy to get value from, Zendesk helps companies strengthen relationships, improve efficiency, and grow. Learn more: http://zdsk.co/46mVi8h
- Website
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http://zdsk.co/46mVi8h
External link for Zendesk
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Francisco, California
- Type
- Privately Held
- Founded
- 2007
- Specialties
- Help Desks, Customer Support, SaaS, Customer Community, and Customer Service
Locations
Employees at Zendesk
Updates
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Summer crowds can bring summer chaos. Ticketing. Parking. Venue policies. Your guests will have questions — and plenty of them. #ZendeskAIAgents handle the surge with fast, personalized answers that scale. Deliver a smoother experience for your guests and your team. Less chaos. More connection. That’s the #ZendeskAI effect: http://zdsk.co/4nTnG8o
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Give your help center a serious upgrade with generative search, powered by #ZendeskAI. Built into every Zendesk help center, generative search instantly places the right answer at the top of search results based on your knowledge base content. Users get what they need without clicking or scrolling. Smarter search starts here: http://zdsk.co/3IB9aSM
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Zendesk reposted this
Excited to welcome the exceptionally talented HyperArc team to Zendesk.
Since I joined Zendesk, we have asked the question - how do we use Gen AI to provide deep service insights for our customers, unconstrained by past technology? When we met Zuye Zheng, Tristan Tao, and the HyperArc team, we found what we were looking for. HyperArc is an AI-native analytics platform that dramatically simplifies complex analytics through a natural language interface. Their HyperGraph technology is miles ahead of anything commercially available today, making sense of large volumes of data instantly. Today, I’m absolutely thrilled to welcome HyperArc to the Zendesk family. For our customers - we’re committed to helping you understand the patterns in your business, automate what’s possible, and derive value from your service data. And this is just the beginning!! Please join me in giving a warm welcome to Tristan, Zuye, and the whole HyperArc team. I can’t wait to see what we’ll accomplish together! https://lnkd.in/ejfkzC3C
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Seasonal hires get up to speed fast. New summer team members rely on #ZendeskAIAgents for instant, accurate answers — from HR questions to IT setup — so they’re ready to support like pros in no time. No more burying your support team in repeat questions. Just smoother onboarding and stronger service. That’s the #ZendeskAI effect: http://zdsk.co/4eYkd4o
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Modern contact centers need more than just voice support, they need flexibility, scale, and AI that delivers. Zendesk for Contact Center brings it all together: • Omnichannel support powered by enterprise-grade telephony and unified customer data • Agentic AI that resolves more than 80% of issues autonomously • A secure, flexible platform built on resilient AWS infrastructure Whether you're handling high volumes or scaling fast, Zendesk helps you deliver personalized, context-rich resolutions — every time. Transform your contact center into a modern resolution engine: http://zdsk.co/4kLnWUf
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Manatee County Tax Collector's Office is redefining government service with Zendesk. From vehicle registrations to driver’s licenses, they serve their community across multiple locations — and Zendesk is the foundation behind their internal transformation. Mandie Ferguson, Director of Communications and Employee Experience, shares how smarter ticketing and seamless collaboration empower employees to deliver faster, more connected support. The result? A people-first experience that benefits both citizens and teams. Find out more: http://zdsk.co/40QYANy
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Zendesk reposted this
⭐ Soirée exclusive sur invitation All4Customer Meetings France ⭐ Ringover France, Zendesk et Mayday vous donnent rendez-vous à Cannes pour une soirée exceptionnelle le 17 septembre 👉 https://lnkd.in/e_zpUtjC Un moment convivial pour échanger, networker et profiter de la douceur de la Croisette, entre pros de la relation client et de l'IA 🤝✨ 📍 Plage de la Croisette – Cannes 📅 Mercredi 17 septembre – à partir de 19h30 🥂 Dîner cocktail exclusif – et plein de surprises Les places sont limitées - pré-inscrivez-vous dès maintenant pour recevoir votre invitation officielle (soumis à validation) : https://lnkd.in/e_zpUtjC 👀 Lieu exact à venir très bientôt. Réservez votre agenda… on vous promet une belle soirée ! 🌅 karine GARCINI, Frédéric (Freddie) Puech Pays d'Alissac, Aurélien Aïssa, Victoire Budin (Dumans), Hugo Aclément
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Zendesk reposted this
A recent Forrester report shows customer experience rankings declined again in 2025. The reasons are clear—brands are losing focus on a customer-obsessed strategy. This is widening the gap between what companies want to deliver and what customers actually experience. At the same time, customer expectations are higher than ever—they want personalized, seamless, and easy digital experiences. Service leaders are under more pressure to keep up, and that requires service partners who can innovate rapidly and stay ahead. That’s why at Zendesk, we’re focused on delivering AI-powered solutions that are simple, intuitive, and scalable—helping businesses elevate both customer and employee experiences without adding complexity. Our AI-first Zendesk Resolution Platform is a key part of this, blending automation, intelligence, and human context to resolve issues faster and deliver real outcomes. The Forrester report is a clear reminder that even small declines in customer experience can have bigger consequences, so it’s crucial for brands to act now. Those who embrace smarter, faster, and more meaningful service will be best positioned to succeed—and we’re here to support that journey. https://lnkd.in/gWWbuwtV
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Summer sales are booming — so is your ticket volume. #ZendeskAIAgents help retail teams manage the heat with instant answers, smart suggestions, and seamless handoffs. Fewer escalations. Faster resolutions. Better CX when it matters most. Stay cool under pressure. That’s the Zendesk AI effect: http://zdsk.co/46dcvRI
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