Gorgias

What's the first task ✨outside of work✨ you would automate? It's true, we've been laser-focused on automation thanks to the recent launch of our AI Agent. So when the mics came out at CX Connect, we couldn't pass up the opportunity to become investigative journalists, and ask CX leaders this hard-hitting question. Your turn 👉 Sky's the limit, creativity's the name of the game, what's the first task you're automating? (PS - laws of physics don't apply). [Huge thanks to our patient participants: Amanda Kwasniewicz, Roma Yumul, Molly Wallace Kerrigan, Jessica Botello, Kevin Gould, Zoe Kahn, Caela Castillo, Ronak Shah, Anne Dyer, Ren Fuller-Wasserman, Alexandria Collis, and Danny Taing]. #CX #Automation #AI #CustomerExperience

“My opinion on AI has really changed since we went live with Gorgias.” This is what Max Wallace, Director of CX at Tommy John, told us recently as we chatted about his experience onboarding with Gorgias. And the truth is, our preconceived notions about anything (but especially tech!) often differ greatly from the real thing. Tommy John is just one of many brands that have recently joined Gorgias and been blown away by the ease and impact of AI Agent. Plus, brands getting started have the opportunity to use Preview mode, which Max chats more about, below 👇

When you’re responsible for both CX and Sales Ops, you look for tools that do more than just save time. They need to drive revenue. With AI evolving rapidly, I decided to bring Gorgias AI Agent's new sales capabilities into our workflow at Blueroot Health. In just 30 days, we’ve seen: - 23% conversion rate (that’s 3.6x higher than our previous 6.38%) - 3.7% total uplift in revenue - 24/7 support that's brand-consistent - A major reduction in repetitive tickets handled by our team What stands out about Gorgias AI Agent is that it doesn’t just respond. It resolves, sells, and scales alongside our team. Curious to get your thoughts. What tools are you leaning on in your day-to-day to drive growth?

Today marks the beginning of a new era in AI customer journeys. But rather than telling you how excited/thrilled/overjoyed we are to launch our new Shopping Assistant, we want to shift the focus to those on the receiving end of this technology. The customers. The shoppers. The thinking, feeling, often frustrated people who are browsing online and not getting the level of care or attention they need. They want to be loyal to brands and make repeat purchases, but their experience doing so needs to match that of an in-store encounter — complete with personalized product recommendations, immediate, intuitive support, and the ability to strike up a 2-way conversation. With Shopping Assistant we’re delivering that at scale. In the coming weeks you’ll learn a lot more about all the key features, the conversion metrics influenced, and the ecom brands that are already driving new revenue with this tool. But today we’re here to celebrate! To welcome in change to a broken system. And to bask in a bit of gratitude before we dive back in tomorrow. Let the conversations begin!

You know those mind blowing carousels on LinkedIn about B2B SaaS launches? The kind you save and then immediately send to your manager with a note like “Whoa, they crushed it, we should totally do something like this for our next product reveal.” Just kidding! They don’t exist. UNTIL NOW. Tomorrow we’re launching our brand new Shopping Assistant that will transform the way ecom brands interact with their customers. And we wanted to create an equally transformative slide deck to match. Enjoy. You’re welcome. And hold onto your hats. (Psst, join us here: https://lnkd.in/gEvSzaHP)

On Wednesday we launch something big! Something our teams have been working on, pouring over, dialling in, and perfecting for months. And they're *very excited* to tell you all about it. Now go say something nice to Matilda, OR ELSE.

500+ brands have already RSVP’d. Join the early birds of ecom as they usher in the new era of conversational AI. July 16th, 1pm EST, save your spot here 👇 https://lnkd.in/ggkza7nC

🚀 Since joining Gorgias, I’ve had one obsession: Turn customer experience teams into growth machines. On July 16th, that leap becomes real. We’re entering a new era of CX. Support has always been about solving problems and, 25% of those “problems” are actually sales inquiries. It’s time to treat those conversations as what they are: revenue opportunities. 🛍️ On July 16 @ 1PM EST, we’re launching the Gorgias Shopping Assistant — a game-changing new set of AI Agent capabilities designed to drive revenue through support. This isn’t just another AI product. It’s a complete rethink of how ecommerce brands engage customers. ✅ Not just personalized — it’s 1:1 personal. ✅ Not just branded — it’s your brand’s true voice. ✅ Not generic — it’s natively built for ecom. Here’s what we’re unveiling: ➡️ A new AI feature that turns customer questions into conversions 📈 +81% lift in CVR (and growing), 10% AOV uplift 🔁 A blueprint for turning repetitive tickets into automated revenue 💬 A live Q&A on how to bring this to life in your CX stack If you lead support or ecommerce at a fast-growing brand, this is for you. We’re not just upgrading support. We’re reimagining it as your next growth engine. 👉 Be part of the launch: https://lnkd.in/e-CtY53G #ProductLeadership #GorgiasAI #ConversationalCommerce #CXInnovation #AIinEcommerce #EcomGrowth

Support was never just about tickets. It’s becoming the most underrated revenue channel in ecommerce, and Gorgias is taking the next big leap. On July 16 at 1pm EST, we’re unveiling a major upgrade to our AI Agent. This isn’t your typical automation. It’s AI that sells directly inside your support chats. Here’s what we’ll cover: ⮑ A first look at the brand new skills of our AI Agent ⮑ How to unlock the hidden revenue inside your support tickets ⮑ Real results from ecommerce brands already using it (up to 16x ROI) If you’re ready to go beyond CX and start converting support into sales, you won’t want to miss this. Don’t miss it: https://lnkd.in/gPeFyAce

Customer Implementation Managers are gems 💎 They are the cool, calm, collected cucumbers guiding new customers through the onboarding process at Gorgias, and if you’ve taken part in our game-changing 50 in 50 program recently, you’ll probably recognize some familiar faces below! So we went to the team and asked them to callout a “win of the week” worth celebrating. Take a browse through their uplifting answers 👇 👀 Alyssa O’Hara, Ashleigh K., Obaid M., María Dewez